FAQ - Mikah Amsterdam (2024)

Shipping & Return

Which countries do you ship to?

Please see the complete list of countries we ship to on our page.

How long will it take to receive my order?
  • Please see the approximate shipping durations on ourpage.
Can I return my order?

Yes, you can return your unused Mikah productsin original state within 14 days after the shipment arrival date.

Please consult our returns policy and instructions on ourpage.

I think my package is lost, what do I do?

We always strive to provide the best possible service. In case your package was lost or you received it damaged please reach out to info@mikahofficial.com so we can help you as soon as possible.

Why am I not able to order a certain product because of my shipping region?

Unfortunately some items cannot be shipped to every region (this mainly concerns islands). Please refer to the “Shipping Restrictions” section on our page for more information.

Payments

Which payment methods do you accept?

We accept the following payment methods:

- iDeal

- Bancontact

- Mastercard

- Klarna

- PayPal

- American Express

Other credit cards are not accepted but can possibly be added to a PayPal account after which you can then pay your order on our website using PayPal.

In what currency can I pay my order?

If you are purchasing from our EU website, all payments will be handled in Euros. If you are purchasing from our US/CAN website, all payments will be handled in US dollars.

Will I have to pay import duties?

If you placed an order from the EU on our EU website or the USA on our USA/CAN website, you will not have to pay import duties to receive your order.


There is a possibility that you might have to pay import duties depending on the custom laws of the delivery country. Please advise ourpage for more details.

What can I do if my payment has failed?

There may be several reasons for why payment for an order has failed. Please reach out to our Customer Experience team by emailing info@mikahofficial.com and we will help you.

Where can I find my invoices?

You receive an order summary in your order confirmation email after you have placed an order. You can also find your order history in your Mikah account. If you wish to receive an invoice, please contact our Customer Experience team at info@mikahofficial.com so we can send it to you.

What is VAT?

VAT is Value Added Tax, which are the taxes paid on top of the value from the sale of products or services.

Both customers inside and outside the EU pay VAT on their purchases.

How long does it take to receive my refund?

Depending on your bank account account it may take up to 14 days to receive your refund. You will receive the payment back on the account that you also paid from.

Sustainability

Is the packaging made of sustainable materials?

We are committed to reducing our impact on the environment. All our paper packaging is made from FSC certified paper from sustainably managed forests; we work with materials such as sugar cane, aluminum and recycled plastic instead of regular plastic; and we are constantly looking for ways to improve our packaging by working with more recycled, recyclable and biodegradable materials.

Where do the ingredients come from?

Our key ingredients are sustainably sourced in Turkey.

Do you offer all-natural products?

Our products contain natural ingredients and are 100% natural and vegan. We promise that our products are made with sustainable ingredients, which will benefit your hair. The decision to include certain ingredients in our formulas is based on our belief that the performance and function of a product are just as important as the ingredients.

Do Mikah products contain perfume?

Yes, our Mikah haircare line contains our signature fragrance, free of sulphates/parabens.

Careers

Do you offer any internship opportunities?

We sure do. Please check our Careers page for all of our open internships.

Do you have any job openings?

We’re always looking for amazing new talent to join our expanding team at Mikah HQ. Please check out ourCareerspage for all of our open opportunities.

Is it possible to send an open application?

We won’t say no to that! Please emailsofia@mikahofficial.comwith your CV and motivation letter.

Can't find what you're looking for?

Send us an email to tell us what's going on and someone from our customer service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Send us an email at info@mikahofficial.com

FAQ - Mikah Amsterdam (2024)
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